Frequently Asked Questions

Check in time is from 15:00 for all of our properties. Please let us know your estimated time of arrival so that we can ensure the property is ready for you.

All guests must check out by 10:00 on the day of departure. This ensures we have enough time to prepare the property for the next guests.

Usually we can’t offer a later check out time. If we have guests arriving for the following night we need the full timeframe to clean and prepare the property. If a later check out time is required and we can adapt an extra charge would be required. Please advise your requirements at the time of booking and we will confirm if it’s possible to accommodate a later check-out.

All of our properties have easy access lockboxes. We email you within 24 hours of check in with codes.

Payment of a non-refundable deposit of £100 is required on confirmation of your booking. This deposit will secure your booking and dates.

The balance is due 30 days before arrival or immediately when booking within 30 days of arrival.

At the time of booking, we ask our guests for a security deposit of £250. This is in case there is any damage to the property during your stay. The money is simply reserved a day or two before you arrive and then released after departure on return of the keys and if there is no damage, there is nothing you need to do.

We do not allow pets in our homes.

We welcome children to our accommodation but don’t have special equipment on-site. 

We currently operate a Covid-Cancellation Policy. If you are unable to travel due to Covid restrictions we will give you the opportunity to book a date in the future or we will cancel your booking and refund the full amount. For our standard cancellation policy please get in touch and we will provide our terms and conditions.